Everything you need to know about how and when your ozyzor order reaches you.
Where we deliver
We currently deliver across India. We are not shipping internationally at this time.
Delivery charges
| Order value | Delivery charge |
|---|---|
| ₹500 and above | Free |
| Below ₹500 | ₹100 flat rate |
The order value used for free delivery is your cart subtotal. Your delivery charge is always shown in the cart and again at checkout before you pay, so there are no surprises at the last step.
Dispatch and delivery times
Orders are dispatched within [X business days] of being confirmed. Once dispatched, delivery typically takes [X–Y business days] depending on your location. Metro pin codes usually arrive sooner than remote ones.
Orders paid by direct bank transfer are only dispatched once the funds have cleared in our account, so please quote your Order ID as the payment reference to avoid delays.
Cash on Delivery
Cash on Delivery is available on eligible orders. Please keep the exact amount ready — our delivery partners may not carry change. COD may be unavailable for certain pin codes or order values.
Tracking your order
You can see the status of every order in My Account → Orders. [Add here: whether you email a courier tracking link, and which courier you use.]
Incorrect addresses and failed deliveries
Please double-check your address and phone number before placing an order — our courier will need to reach you. If a parcel is returned to us because the address was incomplete, nobody was available after repeated attempts, or a COD order was refused, we will contact you to arrange redelivery. A further delivery charge may apply.
Damaged or missing parcels
If your parcel arrives damaged, or an item is missing from it, contact us within [X days] of delivery with your order number and photos of the packaging and contents. We will put it right — see our Refund & Returns policy.
Questions
Email dev@ozyzor.com or use our Contact page and we will help.